Who I am
I've spent the last 10+ years in Toronto leading digital teams, turning complexity into clarity and delivering great user experiences.
Hi, I'm Richard. Welcome to my portfolio/vibe coding playground. Hi, I'm Richard
Welcome to my portfolio/vibe coding playground.
Background
What I'm doing now
Completing my MBA at Oxford where I focus on the intersection of strategy, finance, and technology.
Where I'm going next
If you're building something cool in the fintech space, reach out.
Workshops & Consulting
I'm a design/systems thinker at heart with a passion for unlocking innovation, alignment and action. If you're part of a startup or growing team, let's chat.
What I can help with:
- Customer-centric innovation
- Design thinking workshops
- Team vision, strategy & roadmap planning
Featured portfolio projects
Design System Platform
Director and Product Manager. Transformed into an AI-ready, inner-source code + design platform which reduced effort by over 60% on key projects.
Secure Offers
Built a personalized offers experience that drove 10x CTR and 3x sales rate.
Experience Health Checks
Introduced a balanced scorecard and design sprint ceremony across all digital teams, driving 40+ backlog items and increased target KPIs over 20% on key projects.
Pre-arrival Newcomers
Launched an award-winning journey enabling account setup for newcomers before arriving in Canada.
Personalization & A/B Testing
As Product Owner for Personalization and A/B Testing, I Optimized digital sales funnels by leveraging user data to develop a test and target strategy, led cross-functional delivery and exceeded revenue target by 30% (~$1.5MM).
Continental Currency
Working in a start-up environment, I grew digital's sales contribution from 0 to 20%, including online currency ordering and one-card multi-currency card.
Should you hire Richard? Take a (biased) quiz to find out.
The quiz
Who it's for
A short (biased) quiz for teams like yours: fintechs, start-ups, tech companies and banks dedicated to delivering great customer experiences at speed and scale. If that sounds like you, the answer is almost certainly yes
What Richard actually does
A product manager, design thinker and digital leader obsessed with shipping great customer experiences at speed and scale.